Expert Backup & Disaster Recovery Support for Your Infrastructure
Expert Management for Dell EMC, Commvault, Veeam & Data Domain
Your Infrastructure, Our Certified Expertise – 24/7 Proactive Support
🌟 Why Choose Ayaan Infratech for Backup & DR Support?
Protecting business-critical data is essential. Ayaan Infratech provides Backup & DR Support for Dell EMC, Commvault, Veeam, and Data Domain appliances, ensuring your systems are resilient, compliant, and fully optimized — whether on-premise, hybrid, or cloud.
Key Advantages:
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🏆 Certified Engineers: Dell EMC, Veeam, Commvault specialists
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🛡 24/7 Monitoring & Support: Proactive resolution, not just reactive fixes
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📊 Predictable Monthly Pricing: No hidden costs or surprises
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📑 Compliance Assurance: HIPAA/GDPR-ready configurations
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⚙️ Performance Optimization: Continuous tuning of Data Domain appliances
📦 Monthly Backup & DR Support Packages
| Features | Basic Support $1,500 / month | Standard Support $3,500 / month | Premium Support $6,000 / month |
|---|---|---|---|
| Response Time | 8 business hours | 4-hour SLA | 1-hour SLA (24/7/365) |
| Coverage | Business hours (Mon–Fri) | 24/7 monitoring | 24/7 monitoring + proactive intervention |
| Maintenance | Monthly health checks | Weekly optimization | Daily performance tuning |
| Incident Handling | 5 tickets / month | 15 tickets / month | Unlimited tickets |
| Patch Management | Quarterly updates | Monthly updates | Emergency patching included |
| Support Access | Email only | Phone / Email / Chat | Dedicated engineer + onsite quarterly review |
| Backup Verification | ✔ Included | ✔ Included | ✔ Included |
| Advanced Features | – | DR runbook testing Reporting dashboard |
Custom automation scripts Ransomware recovery drills |
✅ Which Package is Right for You?
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Basic Support – Small businesses needing essential backup assurance.
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Standard Support – Mid-sized enterprises requiring 24/7 monitoring and faster SLAs.
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Premium Support – Mission-critical enterprises needing proactive DR, ransomware resilience, and dedicated engineers.
🔧 How Our Backup & DR Support Works
Step 1 – Discovery & Audit: Infrastructure mapping, configuration review.
Step 2 – Health Assessment: Detect risks, bottlenecks, and compliance gaps.
Step 3 – Proactive Maintenance: Patching, security hardening, continuous monitoring.
Step 4 – Continuous Improvement: Optimization reports, roadmap planning, quarterly DR drills.
📊 Technical Capabilities
| Scope | Basic Support | Premium Support |
|---|---|---|
| Data Domain Appliances | DD930 | DD930 + DD9400 HA Clusters |
| Backup Window Coverage | 8-hour window | 24/7 operations |
| Recovery Testing | Annual test | Quarterly DR drills |
| Reporting | Monthly PDF | Real-time dashboard |
| Security Enhancements | Basic hardening | Cyber vault configuration |
| Advanced Features | Backup verification | Ransomware recovery automation |
❓ Frequently Asked Questions
Q: Do we need to purchase hardware through you?
👉 No. We support your existing Dell EMC, Commvault, Veeam, or Data Domain infrastructure.
Q: What’s excluded from support packages?
👉 Hardware replacement costs. We handle troubleshooting & vendor coordination.
Q: Can you manage multi-vendor environments?
👉 Yes. We specialize in hybrid setups like Networker + Veeam + Data Domain.
Q: How fast can you restore backups?
👉 Our Premium package guarantees 1-hour RTO (Recovery Time Objective) for critical systems.
🏆 Certified Partnerships
We are trusted and certified by leading vendors:
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Dell EMC Platinum Partner
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Veeam VMCE Certified
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Commvault Silver Partner
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Data Domain Specialist
📞 Ready to Safeguard Your Business Data?
🎁 Special Offer: Sign up for the Premium Plan and receive a FREE Quarterly DR Drill (valued at $500) to ensure your recovery process is tested and reliable.
📩 Email: [email protected]
📱 WhatsApp / Call: +8801911494843
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